Refund policy

We do not accept returns, exchanges or refunds. All sales are final. Please note: Toya Catour reserves the right to refuse all returns.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for a refund or replacement. 

Refunds or replacements are contingent upon inspection of item(s) once we receive it. 

Again, you MUST contact us within 2 days if you intend to return ANY damaged or incorrectly shipped item sent from our store. Items returned to us AFTER 2 days and WITHOUT contacting us, will NOT be refunded. 

Customer is responsible for all shipping costs if seller is not at fault. 

Toya Catour
P.O. Box 46097 
Tampa, FL 33646 
Email: info@toyacatour.com